The staff does an amazing job! I’ve been insured with Allstate for 15+ years. They do annual reviews, always suggest new discounts & also do an annual customer appreciation day.
We’ve been with Allstate for over 30 years now & it’s been nothing but positive! Billy Kemp & his staff are very accommodating & helpful to us in every way. We appreciate them & their excellent service!
I've had my insurance with Billy for a number of years and I only have positive things to say. His staff is always friendly and helpful. I would highly recommend this agency.
I had Car insurance with Allstate for over 6 years never had a single problem. Since I decided to include my home insurance is been mistake after mistake. I don't know how the manage to screw my policy and the payments constantly. The Customer service is not helpful at all. They are not qualify to solve a problem or to give you the satisfaction and peace you need when you have a question. They are not qualify, don't have the proper training and even come out racist at times. If you going to have Allstate just go to a different office where they have qualify people.
I absolutely do not recommend making business with this office.
They pretend to help with your claim, but then you are unable to contact them. Left a message for Billy or Joey to call me, as I had received a "slap in the face" check as a settlement half the price of Indoor damages and nothing for roof damages from storm July 5, 2017 They had promised to send another clam adjuster out but no follow up. They seem to be on vacation or tied up. Really feel far from "BEING IN GOOD HANDS WITH ALLSTATE"
Allstate Insurance Agent Billy Kemp is a US Insurance Agency based in Southside, Alabama. Allstate Insurance Agent Billy Kemp is located at 1197 AL-77, Southside, AL 35907, USA.
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